Questions people ask
The honest answers, including the ones where we say no.
Who actually makes the calls?
Our own callers, and they only work on your accounts. Not a call centre where someone reads a script for eleven different clients in one afternoon, and not an AI voice.
We train them on your product the same way you would train a new hire. You approve the call script before anyone picks up the phone, and you get the recordings, so you can hear exactly how your company is being represented.
What kind of system do you set up for us?
Three parts, and we build and run all of them.
First, a live list of the companies worth contacting, built from signals like a new hire, a tool switch, fresh funding, or a new office. It updates as the market moves instead of going stale in a spreadsheet.
Second, the outreach itself. Sending inboxes that are set up and warmed properly so your email actually arrives, messaging built around each signal, and the call scripts that match.
Third, the reporting and the handover. You see what was sent, what came back, and what is booked, and the meetings arrive in your calendar and your CRM. There is nothing for you to install and nothing new to log into.
Can we take only one half, either the calling or the AI outbound?
Yes. Some clients only want the calling, because they already know who to target and just need the phone work done. Others only want the system, because they have people who can call but no idea who to call this week.
Both together costs less per meeting, since the same list feeds the emails and the calls. But neither one depends on the other, and you can start with one and add the second later.
What if you contact a customer we already have, or a prospect already in our pipeline?
We work with exclusion lists. Before anything goes out, you give us the accounts to stay away from, which is current customers, open deals, and anyone your reps are already talking to. Every list we build gets checked against it.
If you use HubSpot or Salesforce we can check against your CRM directly, so the exclusions stay current as your pipeline changes and you do not have to maintain a spreadsheet for us.
Is cold calling and cold emailing still allowed in the EU?
Yes, for business to business contact, and there are rules we follow.
We only contact people in their professional role at a business address, we say who we are and why we are calling, we honour any request to be removed straight away, and we keep a record of where each contact came from. In Belgium we also check the do not call list before we phone anyone.
What does it cost?
We work on a fixed monthly retainer, agreed before we start. Not a percentage of your deals and not a surprise invoice.
What it comes to depends on the scope, so how many accounts you want covered, which markets, and whether you want the calling, the system, or both. Email us at info@monasa.io with a rough idea of what you have in mind and we will come back with a concrete number.
The first month is quoted on its own, so you can stop after it without owing anything further.